SHIPPING POLICY

Once we receive your order we try to ship all orders the same or next working day with DHL or Royal Mail. Large and/or fragile pieces requiring palletising, specialist crating and/or extra packaging may take a little longer. 

Please advise where priority shipping is required and we will do our very best to accommodate. 

UK DELIVERY

All orders over 35 GBP will be shipped free of charge. 

Items less than 2Kg we typically ship using Royal Mail. The majority of items heavier than 2Kg will be shipped with DHL Next Day delivery. This is a secure, express and fully tracked service. 

EUROPE

All orders over 35 GBP will be shipped free of charge. 

Items less than 2Kg we typically ship using Royal Mail. The majority of items heavier than 2Kg will be shipped with DHL. This is a secure, express and fully tracked service. 

NORTH AMERICA (USA & CANADA)

All orders over 35 GBP will be shipped free of charge. 

Items less than 2Kg we typically ship using Royal Mail. The majority of items heavier than 2Kg will be shipped with DHL Express. This is a secure, express and fully tracked service. Delivery typically takes 2-3 days. 

REST OF THE WORLD 

All orders over 35 GBP will be shipped free of charge. 

Items less than 2Kg we typically ship using Royal Mail. The majority of items heavier than 2Kg will be shipped with DHL. This is a secure, express and fully tracked service. 

INSURANCE

We try to pack each order with extreme care and ship each package with full insurance. Should damage occur during transit please follow our Returns Policy.

TRACKING NUMBERS

For the majority of orders a tracking reference will be provided when shipping is confirmed. This provides real-time tracking of your order.

TRANSIT TIMES

At all times we try to provide accurate transit times based on the delivery promises of our courier partners. However, delays outside of the control of both ourselves and partners can occur, rarely. Where delivery deadlines exist please advise before ordering so we can agree the most appropriate shipping method. For shipments with DHL, outside of North America (as we already ship using DHL’s fastest delivery service), we may be able to offering shipping upgrades to try and ensure a timely delivery. Typically, expedited shipping will incur additional shipping costs. 

DAMAGE

We take utmost care to ensure that your order is not damaged in transit, packing each piece with extreme care. However, no matter how perfectly a sculpture is packed the journey from ourselves to your home is out of our control.

For the majority of our shipments we utilise DHL we have proven to be both reliable and efficient in the safe delivery of our orders. However, if a sculpture has been damaged in transit please notify us immediately so that the proper insurance claims can be made. Notification must include images of the damaged packaging and item. 

In the event of a piece arriving damaged please follow our Returns Policy. We will pay for the return shipping and a full refund or exchange will be made.

 IMPORT OR CUSTOMS TAX

When buying from another country, than your own, you may be charged additional fees depending on the import taxes and/or customs duties of your home country. You may need to pay the charges once you receive your order. However, your country may not apply any import/customs fees due to the value and/or nature of the item being imported. For example, the USA rarely enforces import fees on most of our items. 

For clarity, please contact your local Tax/Customs authority to seek advice on any fees that might be imposed based on the type of item you are purchasing. 

ENVIRONMENT FRIENDLY PACKAGING

In the United States alone each and every year, 100 billion boxes are produced. Many are used just once then thrown away or recycled? Those recycled boxes then get shipped to paper aggregators and then paper mills, just to be turned into boxes yet again. At HD Asian Art we don’t think that is good for the environment and to us just does not make any sense!

So when we ship your purchase we try to ensure more trees do not need to be cut down to ensure your purchases safe arrival. Where possible we try to reuse high quality packing that may have been used once but that can easily be used again. As with all aspects of our business we try hard to ensure that our packaging has the least impact on the wider environment, whilst ensuring that your purchase arrives safely. 

We hope you agree that this policy is not just better for you but better for all of us.